Privacy Policy (updated 10/05/11)
This website, located at www.arenacross.com (the
"Site"), is owned and operated by Feld Entertainment, Inc. ("FEI" "we,"
"us"). Your privacy is important to us. This Privacy Policy (the
"Privacy Policy") outlines the types of Personally Identifiable
Information (as defined below) that we gather while you are visiting
the Site, as well as ways in which we process and disseminate such
Personally Identifiable Information. This Privacy Policy does not
pertain to information collected on any other site owned by FEI, its
subsidiaries or other businesses, nor does it extend to the privacy
practices (or lack thereof) of third parties. We cannot and do not
assume responsibility for the policies, practices and actions of such
third parties. You are, of course, free to use much of the Site without
providing any Personally Identifiable Information to us.
We comply with the privacy laws and regulations of the United States of
America and Canada. We make no representation that this Site is governed by or
operated in accordance with the laws of other nations, or that the Site
or any part thereof is appropriate or available for use in any
particular jurisdiction. Those who choose to access the Site do so on
their own initiative and at their own risk, and are responsible for
complying with all local laws, rules and regulations. By using this
Site, visitors from outside of the United States of America acknowledge
this Site is subject to the laws and regulations of the United States
of America, and waive any claims that may arise under their own
national laws.
We reserve the right to change, modify, add, or remove provisions of
this Privacy Policy. Any changes to this Privacy Policy will be posted
here, and we encourage you to check back from time to time to ensure
continuing familiarity with the most current version of our Privacy
Policy. You can determine whether the Privacy Policy has been revised
since your previous visit to the Site by referring to the "Last
Updated" legend at the top of this page. Please read this Privacy
Policy carefully. Your use of this Site constitutes your acceptance to
be bound by this Privacy Policy without limitation, qualification or
change. If at any time you do not accept all the terms and conditions
contained herein, you must immediately discontinue use of this Site.
1. What Information We Collect
FEI gathers two basic types of information through the Site:
"Personally Identifiable Information" (or "PII") and "Non-Personally
Identifiable Information" (or "Non-PII"). PII is information that
identifies or can identify you as an individual (such as residential
address, telephone number, or billing information) and Non-PII is
aggregated information, demographic information, IP addresses and any
other information that does not reveal your specific identity.
a. Non-Personally Identifiable Information - When you visit and
interact with the Site, FEI and third parties with whom we have
contracted to provide services to us may collect Non-PII (for example,
a catalog of the Site pages you visit). Non-PII is anonymous and does
not identify you personally. Non-PII is generally collected through the
Site from four different sources: Internet protocol addresses and web
logs; cookies; pixel tags and other similar technologies; and other
Non-PII that you voluntarily provide (as explained below).
i. IP Protocol Addresses and Web Logs - This Site's web servers
automatically collect the Internet Protocol (IP) addresses and log
files of visitors. Your IP address is an identifying number that is
automatically assigned to your computer by your Internet Service
Provider (ISP). This number is identified and logged automatically in
our server log files whenever you visit the Site, along with the
time(s) of your visit(s) and the page(s) that you visited. This
information is collected in an aggregate form only and does not contain
any PII. We use your IP address, and the IP addresses of all users, for
purposes such as calculating Site usage levels, helping diagnose
problems with the Site's servers, and administering the Site.
Collecting IP addresses is standard practice on the Internet and is
done automatically by many websites.
ii. Cookies - We and our service providers may use a standard
technology called a "cookie" to collect information about how you use
the Site. Cookies reside on your computer and help the Site recognize
your computer's browser as a previous visitor. In addition, on occasion
our Site may also set a "session cookie" which helps us administer the
Site. The session cookie expires when you close your browser and does
not retain any information about you after it expires. If you do not
want information collected through the use of cookies, you should be
able to modify your browser preference to provide you with choices
relating to cookies. For example, if you use a standard browser, you
should have the choice to accept all cookies, to be notified when a
cookie is set or to reject all cookies. If you choose to reject
cookies, you may be unable to use certain Site services (e.g., those
services that require you to log on to the Site in order to
participate). For more information on modifying your browser
preference, please refer to the documentation accompanying your
browser.
iii. Pixel Tags - We and our service providers may also use so-called
"pixel tags," "web beacons," "clear GIFs" or similar means
(collectively, "Pixel Tags") in connection with some Site pages and
HTML-formatted email messages to, among other things, compile aggregate
statistics about Site usage and response rates. A Pixel Tag is an
electronic image, often a single pixel (1x1), that is ordinarily not
visible to Site visitors and may be associated with cookies on the
visitors' hard drives. Pixel Tags do not contain any PII and allow us
to count users who have visited certain pages of the Site, to deliver
branded services, and to help determine the effectiveness of
promotional or advertising campaigns. When used in HTML-formatted email
messages, Pixel Tags can tell the sender whether and when an email has
been opened.
iv. Information You Voluntarily Provide - We may also collect certain
information (e.g., your geographic location, your genre preferences
etc.) when you voluntarily provide such information to us. When such
information is not combined with any PII, such information is
considered to be Non-PII, as it does not personally identify you or any
other user. Additionally, we may aggregate PII in a manner such that
the end-product does not personally identify you or any other user of
the Site, for example, by using PII to calculate the percentage of our
users who have a particular telephone area code. Such aggregate
information is considered Non-PII for purposes of this Policy.
b. Personally Identifiable Information - You may use many features of
this Site without providing any PII. However, in order to take
advantage of particular opportunities made available through the Site
(for example, to access additional services provided by this Site such
as concert updates, chat room forums, contests or promotions and/or personalized content) we
may require that you furnish PII to us such as: your name, postal
address, telephone number, fax number email address, age, gender,
credit card number or other payment account number and health-related
information (for example, physically disabled seating requests). Please
keep in mind that you may also be providing PII when you submit
comments through chat rooms, forums, message boards or news groups,
although we do not collect or use PII from these sources. We collect
PII from you through the Site only when you voluntarily provide it. When you provide PII, the information may be sent to and stored on servers located in Canada, the United States of America or elsewhere.
2. How Information We Collect Is Used
a. Non-Personally Identifiable Information - Because Non-PII does not
personally identify you, we may use such information for any purpose.
For example, we may use Non-PII to measure the number of visits,
average time spent on the Site and pages viewed as well as to diagnose
problems with our servers and to administer the Site. We may then use
this information to analyze and improve the features and functionality
of this Site. We may use non-PII information about you and other Site
visitors on an aggregate basis to sell and deliver advertising,
promotions and content that we believe will be of interest to you.
In addition, we reserve the right to share such Non-PII, which does not
personally identify you, with third parties, for any purpose. For
example, we may share information with advertisers or other third
parties that are not part of the FEI family on an aggregate or other
basis that does not disclose any of your PII.
In some instances, we may combine Non-PII with PII (such as embedding
email addresses in cookies). If we do combine any Non-PII with PII, the
combined information will be treated as PII as long as it is so
combined. This "combined" PII is not shared with third parties, except
as described in this Policy.
b. Personally Identifiable Information
i. Site: We may use PII you give us to better tailor your website
experience to your interests, and to show you content in which you may
be interested and to display the content according to your preferences.
We may also share your PII within the FEI business family in order to
enhance your experience on other FEI websites. To the extent we do so,
we make sure that your PII receives the same level of protection
throughout the FEI business family. Please note that such sharing may
involve the collection use, storage, or disclosure of PII outside the
United States of America and Canada.
ii. Communications: If you choose to opt-in, we may use your PII to
send you information about FEI and its services as well as promotional
material on behalf of some of our affiliates, vendors or advertisers.
If at any time you change your mind and prefer to no longer receive
such marketing communications from us, please see the "Opt-In Policy"
section below.
iii. Administrative Matters: FEI reserves the right to contact you in
the event of a change in the Site's Terms of Use and/or this Privacy
Policy, or to notify you of other administrative matters in connection
with the Site (e.g., contacting you to facilitate, complete or confirm
a transaction). Because this information may be important to your use
of the Site, you may not opt-out of receiving such communications.
iv. Fulfillment of Requests: FEI may use your PII to fulfill the
purpose for which such PII was provided (e.g., to confirm your
registration or fulfill your purchase).
v. Facilitation of Transactions: Please note that, at times, forms on
the Site may be pre-populated with your PII in order to facilitate a
transaction between you and FEI.
vi. Internal Business Purposes: We may also use your PII for our
internal business purposes, such as to target advertising, for data
analysis, for audits and for other internal purposes.
vii. Shopping/Commercial Services: This Site may offer merchandise
and/or ticket purchase services, which may be offered by us or by one
of our e-commerce vendors. To the extent the merchandise and/or ticket
purchase services are offered by one of our e-commerce vendors, such
e-commerce vendors will be collecting and using the PII you provide.
For more information regarding your transactions with our e-commerce
vendors, please refer to Section 4(b) below.
To the extent FEI is the entity offering the purchase services, when
you make a purchase through the Site, we may collect your credit card
number or other payment account number (for example, your PayPal
account number), billing address and other information related to such
purchase (collectively, "Payment Information") from you. We will use
the Payment Information that you provide to bill you for your purchase
and to fulfill your purchase. By providing your Payment Information,
you are authorizing us to give that information to third parties as
necessary to confirm and fulfill your order (for example, to process
your credit card or payment account number and to send you products you
have ordered).
viii. Email This to a Friend: The Site may allow you to forward certain
items posted on Site or links to Site features by email or Instant
Messenger to other parties who you believe may be interested. If you
wish to use this feature, you may provide us with such other party's
email address or Instant Messenger screen name so that we can
facilitate your sending of such message to such other party. To do so,
any PII you provide in connection with sending such other party the
message, such as your name and your email address or Instant Messenger
screen name, will, of course, be disclosed to such other party. While,
due to technical restrictions, the recipient's email address or Instant
Messenger screen names may be retained in our log files, we do not
knowingly share it with third parties and we do not use this PII for
any purpose except to send this message (unless the recipient has
already consented to such use of his/her PII).
ix. Online Surveys/Sweepstakes and Contests: From time to time, we
conduct online surveys and offer online sweepstakes or contests on the
Site (each, a "Promotion"), and we may collect PII in connection with
the same. The Promotion may be conducted by us or a third party service provider with whom we contract. We may use your PII to contact you regarding your Promotion
entry, or to contact you if you win a Promotion (if applicable). You
should carefully review the rules, if any, of each Promotion in which
you participate through the Site, as they may contain additional
important information about FEI's use of your PII. To the extent such
rules conflict with this Privacy Policy, such rules will govern that
particular Promotion.
3. How Personally Identifiable Information We Collect Is Disclosed
a. Affiliate Communications: If you choose to opt-in, we may share your
PII with our affiliates, including FEI owned, operated or managed
venues where FEI produced events occur and promoters or sponsors of FEI
events, so that our affiliates may send you announcements and
notifications of events, products or services that might be of interest
to you. For further information, please see the "Opt-In Policy" section
below.
b. Third Party Communications: If you choose to opt-in, we may also
share your PII with third parties to allow such third parties to send
promotional communications to you. For further information, please see
the "Opt-In Policy" section below.
c. FEI Service Providers: We work with third parties who provide
services including but not limited to data analysis, order fulfillment,
credit card processing and other services of an administrative nature.
If you use our services, we reserve the right to share your PII with
such third parties for the purpose of enabling these third parties to
provide such services. We take reasonable steps to ensure these third
parties treat PII in a manner comparable to how we do so.
d. Public Forums and Other Interactive Features: Please be aware that
when you disclose PII in a chat room, forum, message board or news
groups on the Site, the information may become public and accessible to
all or a part of the Site community, so it is important for you to
exercise discretion and appropriate caution when deciding to reveal PII
in these areas. In addition, when you choose to make a posting on such
services, certain PII may be available for other users to view. We urge
you to exercise discretion and caution when deciding to disclose your
PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR
THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE
FORUMS AND OTHER INTERACTIVE FEATURES. Please note that we reserve the
right, but have no obligation, to republish content posted in a chat
room, forum, message board or news group (including any PII contained
therein) as further set forth in our Terms of Use Agreement.
In the event that you encounter any Site user who you believe is
improperly collecting or using information about you or other users,
please visit our Help Page to send us an email about such collection or
use.
e. Online Surveys/Sweepstakes and Contests: We reserve the right to
share PII collected in connection with Promotions with the third-party
sponsors of any such Promotions (irrespective of whether such
Promotions are hosted by us), or otherwise in accordance with the rules
applicable to such Promotion. You should carefully review the rules, if
any, of each Promotion in which you participate through the Site, as
they may contain additional important information about a sponsor's or
other third parties' use of your PII. To the extent such rules conflict
with this Privacy Policy, such rules will govern that particular
Promotion.
f. Compliance With Applicable Law: FEI may also access and disclose PII
as needed to: (1) comply with applicable laws; (2) respond to
governmental inquiries or requests; (3) comply with valid legal
process; (4) protect the rights, privacy, safety or property of FEI,
Site visitors or the public; (5) permit us to pursue available remedies
or limit the damages that we may sustain; and (6) enforce our Terms of
Use or other published guidelines.
g. Assignment: We reserve the right to transfer any and all information
that we collect from users of the Site to a third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer
or other disposition of all or any portion of FEI's business, assets or
stock (including without limitation in connection with any bankruptcy
or similar proceedings).
4. Collection of Information By Third Parties
a. Co-Branded Pages - We may enter into relationships with "powered by"
third-party vendors, advertisers, sponsors, and co-branded sites
(referred to here as "co-branded pages"). These might include, for
example, pages that share our name and that of another entity. You
should look for a specific privacy policy on any such co-branded page.
Any PII that you provide when signing up at any co-branded page may be
collected by, or shared with, such third party. We have no control
over, and are not responsible for, the third party?s use of your PII.
You should check the websites for each such third party for information
regarding their privacy policies.
b. Transactions With E-Commerce Vendors and Advertisers - When you
provide PII to one of our Site's e-commerce vendors or advertisers,
this transaction will occur in connection with the site of the
e-commerce vendor or advertiser, not on the Site, and, as such, the PII
you provide is collected pursuant to and controlled by the privacy
policy of such e-commerce vendor or advertiser. FEI is not responsible
for such parties' privacy policies and we encourage you to familiarize
yourself with the applicable privacy policy of the e-commerce site with
which you transact business or to contact the operator of such site for
more information.
Please be aware that at times, at the request of or on behalf of our
e-commerce vendors or advertisers, FEI may "pre-populate" forms with
your PII for your review, and, if you so choose, for submission to such
e-commerce vendors or advertisers. Accordingly, we encourage you to
review each pre-populated form carefully before agreeing to submit your
PII to determine who is seeking to collect your information, and to
familiarize yourself with the applicable privacy policy governing use
of any PII collected about you.
c. Job Postings - If you choose to respond to a job posting on the
Site, you may be directed to a third-party site (for example, a
third-party site specializing in job postings, such as Monster.com).
Any PII you provide will be collected by such third party. We have no
control over, and are not responsible or liable for, such third party's
use of your PII. Please consult such third party's privacy policy for
information regarding their privacy practices.
The third party collecting your PII will share such PII with FEI so
that FEI can review your information and, if applicable, respond to
your query or job application. Please note that FEI has no obligation
to respond to all queries or job applications submitted. Any PII that
FEI receives from such third party will be treated in accordance with
this Privacy Policy.
d. Third Party Advertising - The ads appearing on this Site are
delivered to you by third-party advertisers. Non-PII about your visits
to this Site, such as number of times you have viewed an ad, is used to
serve ads to you. In the course of serving advertisements to this Site,
our third-party advertisers may place or recognize a unique cookie on
your browser.
e. Third Party Links - The Site may contain links to third-party
Internet websites, which are not owned or operated by FEI. We provide
such links only as a convenience, and the inclusion of a link on the
Site does not imply endorsement of the linked site by FEI. If you
provide any PII through any such third-party website, your transaction
will occur on such third party's website (not the Site) and the PII you
provide will be collected by, and controlled by the privacy policy of,
that third party. We are not responsible for the privacy practices or
the content of such third-party websites, including such websites' use
of any PII that you provide to them. We strongly encourage you to
become familiar with the privacy practices of those sites.
PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
5. Opt-In Policy
a. FEI Communications - When you supply FEI with PII, from
time-to-time, in FEI's discretion, you may be asked to indicate whether
you are interested in receiving information from us about special
offers in connection with the Site, FEI, our affiliates, vendors or
advertisers. If you do choose to opt-in to receive such communications,
we may, from time to time, send you marketing communications. If at any
time you change your mind and no longer wish to receive marketing
communications from us, you may opt-out of such marketing
communications by either:
"Using the link provided in our newsletters or commercial email
messages to opt-out of receiving further marketing communications from
us?; or
"Changing your contact preference to "Do Not Contact Me" at any time by
using the "Ask a Question" tab on our Help Page.
If you decide to contact us to change your contact preference to "Do
Not Contact Me", FEI will implement this change in a reasonable time
frame. Please be aware that your requested change will not be effective
until FEI implements such change, and such requests will be implemented
only in connection with your Site profile, and will not impact any
preferences you may have made to any other site controlled, owned or
operated by FEI or its affiliates.
b. Affiliate and Third Party Communications - From time-to-time in
FEI's discretion, you may be provided with the opportunity to opt-in to
receive offers directly from FEI, our affiliates and/or from third
parties. If you do choose to accept any such offer(s), any PII provided
to FEI for such purposes may be shared with our affiliates and such
third-parties, to allow our affiliates and/or such third parties to
provide you with such offers. If you change your mind and would prefer
that we no longer share your PII with our affiliates and/or with third
parties for their marketing purposes, you may opt-out of such future
sharing at any time by using the "Ask a Question" tab on our Help Page,
and specifying which choice you are opting out from, provided however,
you may not be able to opt out of certain third party offers that are
displayed on our Site.
c. Allowing FEI to share PII with affiliates for their marketing
purposes and/or Allowing FEI to share PII with third-party companies
for their marketing purposes - Please note that if you opt-out as
described above, (i) we will not be able to remove your PII from the
databases of affiliates or third parties with which we have already
shared your PII (i.e., to which we have already provided your PII as of
the date that we implement your opt-out request), therefore you must
contact such affiliates or third parties directly in order to opt-out
of further marketing communications made directly from them or utilize
the opt-out mechanisms set forth in their respective privacy policies
or marketing messages; and (ii) you may still be presented new offers
from FEI and/or its affiliates or third parties while you are within
the Site, including offers from those third parties which you have
opted-out of receiving direct offers; but in connection with each new
offer within the Site you will have the right not to accept such
offers. In the event you receive an offer from a third party through
our Site, but choose not to accept it, your PII will not be shared.
6. Use of This Site by Children -
The Site is not directed to individuals under the age of thirteen (13),
and we request that such individuals do not provide PII through the
Site. If a parent or guardian becomes aware that his or her child has
provided us with personally identifiable information without the parent
or guardian's consent by, for example, misrepresenting his or her age,
that parent or guardian should contact us at motorsports@feldinc.com.
If FEI determines that it has collected personal information of
children under the age of 13, FEI will immediately delete such
information and any accounts believed to be held by children under 13.
Please see our Terms of Use for additional information regarding the
use of this Site by minors.
7. Accessing, Updating or Deleting Information Collected About You
- This Site also gives you the opportunity to modify or remove PII that
you have provided to us by way of this Site. You may do so by modifying
your password-protected registered user information on the Site. To the
extent that such information is stored in our databases, we will
respond to your changes as soon as reasonably possible, although please
understand that although this information, once deleted, is not
available on the Site, that information may remain stored indefinitely
in our backup and archival records. To the extent that such information
is not stored in our databases, we cannot always ensure that these
corrections or deletions will reach such other databases in a timely
manner. FEI retains PII for as long as reasonably necessary to deliver the products or services for which the PII was provided.
8. Security of Your PII -
PII collected by FEI is stored on servers located in Canada, the United States of America and elsewhere. FEI employs reasonable security measures consistent with standard
industry practice, for PII collected through this Site, including
physical, electronic and operational measures to maintain security and
prevent unauthorized access. While FEI takes all appropriate steps to
safeguard PII under our control, unfortunately, no data transmission
over the Internet or method of storing data can be guaranteed to be
100% secure. As such, we cannot guarantee that PII supplied by users
will not be accessed on our servers, or intercepted while being
transmitted to us over the Internet. We assume no liability for any
damages you may suffer as a result of interception, alteration or
misuse of information during such transfers. If you have reason to
believe that there has been any breach of the security of the Site,
please contact us at motorsports@feldinc.com. Please
remember that security of the username and password you create when you
register with the Site is your responsibility; we recommend that you do
not share them with anyone. If you share your username and password,
you are providing access to your PII. You will be responsible for all
uses of your registration, whether or not authorized by you. You agree
to immediately notify FEI of any unauthorized use of your username or
password.
9. Offline vs. Online practices -
Please note that this Privacy Policy applies solely to our online
information gathering and dissemination practices in connection with
the Site, and does not apply to any of our practices conducted offline.
10. Contacting FEI Regarding this Site - If you have any questions concerning this Policy, you may send them by email to our Privacy Officer at motorsports@feldinc.com.
Please note that email communications will not necessarily be secure;
accordingly you should not include credit card information or other
sensitive information in your email correspondence with us. You must
send any official correspondence via postal mail to:
Feld Entertainment, Inc.
8607 Westwood Center Drive
Vienna, VA 22182
Attention: General Counsel
11. Access to Your PII -
We appreciate your assistance in keeping your PII up to date and
accurate. You are entitled to access, verify, amend and/or correct your
PII collected by FEI. You are encouraged to contact our Privacy Officer
at motorsports@feldinc.com,
or the above postal address to verify, correct or update your PII. If
you have a concern regarding the collection, use or disclosure of your
PII by FEI, please contact our Privacy Officer. Your concern will be
investigated and you will be notified as soon as possible of the
outcome of the investigation and any action required as a result.